We challenge reviews through Airbnb's own reporting process. Each case goes in with evidence attached and is built around Airbnb's published Reviews Policy, which covers reviews that are biased or retaliatory, involve extortion or incentives, are irrelevant to the actual stay, or violate Airbnb's content rules. Airbnb makes the final decision on every challenge.

Any review under 5 stars on your listing, 4 stars included, since every one pulls your average down and Superhost needs 4.8. We file each one through Airbnb's official process with the evidence we can build. Airbnb decides every case and we can't promise any single review comes down, so you only pay for the ones Airbnb removes.

That's exactly the kind of case Airbnb's Reviews Policy prohibits: using a review, or the threat of one, to force a refund or compensation. If you have the message thread, that's strong evidence. Bring it to your call.

Reviews stay online while Airbnb assesses them, and we track every challenge to a decision. Anyone promising overnight removal is either lying to you or breaking Airbnb's rules with your listing attached.

No deposit, no subscription. Some companies ask for 50% up front before they touch anything. We don't ask for a cent. You pay per review, and only for the ones Airbnb takes down. If your rating doesn't go up, you pay nothing.

If a review you paid for comes back, your money comes back. We never re-flag the same review, and we'll tell you straight if there's no new case to make.